Terms of Service
Effective July 13, 2026.
We may update these terms; the effective date above reflects the current version.
These Terms of Service ("Terms") govern your access to and use of Worken. By creating an account or using the platform, you agree to these Terms. Worken operates as a directory and connection venue. We help verified independent pros and the customers who hire them find and message each other; we do not employ, dispatch, or supervise anyone on the platform.
Acceptance of Terms
By creating an account, checking the agreement box at signup, or otherwise using Worken, you confirm that you have read and agree to these Terms and to the Privacy Policy. If you do not agree, do not use the platform. If you use Worken on behalf of a business, you confirm you are authorized to bind that business to these Terms.
Eligibility
You must be at least 18 years old and able to form a binding contract to use Worken. Pros represent that they operate as independent business owners and are solely responsible for their own licensing, insurance, taxes, and compliance with applicable law. Customers represent that the information they provide about their jobs is accurate.
User Conduct
You agree to provide accurate information, to communicate respectfully, and not to use Worken for unlawful, fraudulent, harassing, or misleading purposes. You may not misrepresent your identity, credentials, or verification status; scrape or harvest data; or attempt to circumvent platform safeguards. We may suspend or remove accounts that violate these Terms.
Your Content
You retain full ownership of the content you submit to the Service, including profile information, business descriptions, photos, job posts, reviews, ratings, and messages (collectively, 'User Content'). Worken does not claim ownership of your User Content.
By submitting User Content, you grant Worken a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to host, store, reproduce, adapt (solely as needed for formatting and display), publish, display, and distribute that User Content for the purposes of operating, improving, and promoting the Service. This license ends when you delete the User Content or your account, except that (a) content you shared with others, such as reviews and messages, may remain visible to those users, and (b) copies may persist in routine backups for a limited period.
You represent and warrant that you own or have all rights necessary to submit your User Content, and that it does not infringe or violate the rights of any third party.
User Content is the sole responsibility of the person who submitted it. Worken hosts content provided by users and is not the publisher or speaker of User Content. We do not endorse, verify, or assume liability for any User Content. We may, but are not obligated to, review, moderate, or remove User Content at our discretion, and doing so does not make us responsible for it.
Verification Disclaimer
Worken displays verification status but does not guarantee work quality, legal status, insurance coverage, or outcomes. Verification reflects Worken’s review of a pro’s government ID at a point in time; other credentials are shown as the pro provides them and are not separately verified; it is not an endorsement, a background check, or a warranty. Worken is not an employer, a labor or staffing service, a payment intermediary, an insurance broker, or a legal service. You are responsible for your own due diligence before hiring or accepting work.
Subscriptions & Billing
Pro membership is a paid subscription billed by our payment processor, Stripe, at the price shown at checkout. Subscriptions renew automatically at the end of each billing period (monthly or annual) until canceled. You can cancel anytime from your billing page; cancellation takes effect at the end of the current period, and you keep access until then. Except where required by law, payments are not refunded for partial periods. If a renewal payment fails, your membership may lapse until payment succeeds. We may change subscription prices with advance notice; changes apply from your next billing period. Prices may not include applicable taxes. Worken may offer free or discounted memberships (for example, founding-member offers) and may modify those programs. The subscription is the only fee Worken charges pros. Worken never takes a fee or commission on the work itself, and customers use Worken free. Worken does not store your card number; payment details are handled by Stripe.
Disputes
Worken is a venue that connects parties; it does not adjudicate disputes between pros and customers and does not guarantee either party. You may report a problem to us, and we may remove content or accounts at our discretion, but disputes about the work itself are between the pro and the customer. These Terms will be governed by the laws of the State of Georgia, without regard to conflict-of-laws rules.
Arbitration & Class-Action Waiver
Any dispute, claim, or controversy arising out of or relating to this Agreement or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Atlanta, Georgia, or, at the user's election if the claim is for less than $25,000, by telephone or written submission. THE PARTIES WAIVE THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION OR PROCEEDING.
You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to support@workenhq.com that includes your name, the email address on your account, and a clear statement that you opt out of arbitration. If you opt out, neither you nor Worken can require the other to arbitrate; opting out does not affect any other part of these Terms.
EXCEPT FOR CLAIMS THAT PROCEED IN SMALL CLAIMS COURT, YOU AND WORKEN EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO HAVE DISPUTES RESOLVED IN COURT.
Either you or Worken may bring an individual claim in a small claims court with jurisdiction instead of using arbitration, as long as the claim remains in that court and stays individual.
The arbitrator, and not any court, has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court, not the arbitrator, decides whether the class, collective, or representative-action waiver is enforceable.
Limitation of Liability
To the maximum extent permitted by law, Worken's total cumulative liability to any user for any and all claims arising from or related to this Service shall not exceed the greater of (a) the fees paid by such user to Worken in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). In no event shall Worken be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, lost revenue, loss of business, loss of data, or loss of goodwill, whether under contract, tort, strict liability, or any other theory.
Indemnification
Each user agrees to defend, indemnify, and hold harmless Worken, its officers, directors, employees, and agents from and against any claim, demand, damages, costs, or expenses (including reasonable attorneys' fees) arising out of or related to (a) the user's use of the Service, (b) the user's violation of these Terms, (c) the user's interactions or transactions with any other user, (d) the user's violation of any law or third-party rights, or (e) any content the user submits to the Service.
Modifications
We may update these Terms from time to time. When we make material changes, we will update this page and, where appropriate, notify you. Your continued use of Worken after a change takes effect means you accept the updated Terms.
Contact
Questions about these Terms? Contact us at support@workenhq.com.